100% PASS QUIZ 2025 SALESFORCE SERVICE-CLOUD-CONSULTANT: SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT–VALID RELIABLE EXAM PRACTICE

100% Pass Quiz 2025 Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant–Valid Reliable Exam Practice

100% Pass Quiz 2025 Salesforce Service-Cloud-Consultant: Salesforce Certified Service cloud consultant–Valid Reliable Exam Practice

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Salesforce Service-Cloud-Consultant Exam is a challenging but rewarding certification that can help professionals enhance their expertise in the Service Cloud platform. It is a globally recognized credential that demonstrates an individual's ability to design, implement, and manage complex service cloud solutions. If you are looking to enhance your career prospects in the IT industry, this certification is definitely worth considering.

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Salesforce Service-Cloud-Consultant is a certification exam designed to test the knowledge and skills of individuals in the area of Salesforce Service Cloud. It is a challenging exam that requires candidates to have a deep understanding of Salesforce Service Cloud, its features, and its capabilities. Salesforce Certified Service cloud consultant certification exam is intended for professionals who work with Salesforce Service Cloud and want to prove their expertise in the field.

Salesforce Certified Service cloud consultant Sample Questions (Q194-Q199):

NEW QUESTION # 194
The Universal Containers support center management team would like to leverage Salesforce functionality to
improve collaboration on cases. What should a consultant recommend to meet this requirement? (Choose 2)

  • A. Create escalation rules to re-assign cases after SLAs have expired.
  • B. Enable the Service Cloud Console and Knowledge sidebar for agents.
  • C. Create case teams and introduce swarming to resolve cases.
  • D. Enable and use Chatter feed tracking on the case object.

Answer: C,D


NEW QUESTION # 195
Which three features should a Consultant recommend to allow a customer to resolve issues through self-service? Choose 3 answers

  • A. Web -to -Case
  • B. Customer Community
  • C. Chatter Answers
  • D. Live Agent
  • E. Knowledge Base

Answer: B,C,E


NEW QUESTION # 196
Universal Containers knows it will be adding new Cases at a rate of 4-6 million per year and wants to maintain performance over time. Which two recommended techniques should be utilized? Choose 2 answers

  • A. Write an Apex trigger that deletes one case each time a new case is created.
  • B. Optimize queries to reduce the scope of Cases included with each search.
  • C. Ask contact center managers to review data each quarter to possibly delete.
  • D. Create a data retention plan that archives or purges Cases at regular intervals.

Answer: B,D


NEW QUESTION # 197
Cloud Kicks is preparing to migrate to Service Cloud from another system. The current system has thousands of help articles such as FAQs, step-by-step guides, and troubleshooting guides. A group of specialists will create and manage these articles in Salesforce.
What is the recommended license for the specialists?

  • A. WDC Only User
  • B. Salesforce Platform
  • C. Satesforce
  • D. Knowledge Only User

Answer: D

Explanation:
Explanation
Knowledge Only User is the recommended license for the specialists who will create and manage knowledge articles in Salesforce. Knowledge Only User is a user license that allows users to access and use Salesforce Knowledge, but not other standard Salesforce objects or features. Knowledge Only User is a cost-effective license for users who only need to work with knowledge articles. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.users_license_types_available.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.users_license_types_knowledge.htm&type=5


NEW QUESTION # 198
Universal Containers wants to ensure the contracted service level requirements for its clients are being met.
What should be configured to meet this requirement?

  • A. Entitlement processes, contracts, milestones, and milestone actions
  • B. Entitlement processes, milestones, milestone actions, and entitlements
  • C. Entitlement processes, contract line items, milestones, and entitlements
  • D. Entitlement processes, contracts, contract line Items, and entitlements

Answer: B

Explanation:
Entitlement processes, milestones, milestone actions, and entitlements are features that can be configured to ensure the contracted service level requirements for its clients are being met. Entitlements define the levels of support that customers are eligible to receive based on their products, service contracts, or warranties.
Entitlement processes define the timeline and steps required to deliver support to customers. Milestones define the critical steps in the support process, such as first response time or resolution time, and track whether they are completed on time. Milestone actions define the automated actions that occur when a milestone is approaching, violated, or completed, such as sending email notifications, assigning cases to queues or users, or changing field values. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up and Manage Entitlements and Milestones


NEW QUESTION # 199
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